Job Description:
Serves the patient by ensuring a smooth process, and friendly point of access, to our clinics. Keeps our clinics running on time with the best service in town.
Responsibilities
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying technician of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Qualifications
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus
Looking for an enthusiastic self-starter for a busy private Optometric practice. Candidate should be a well-organized individual who has the ability to handle multiple tasks and demonstrate excellent customer service skills. Candidate must possess the desire to always go above and beyond patients expectations to offer exemplary service, have exceptional phone etiquette and be able to work in a fast paced environment. Primary responsibility will be answering phones, scheduling, verifying insurance benefits, calling insurances and working with other team members to have a successful workplace.
The right fit for our practice is a professional with a great commitment level, outstanding work ethic, a great note taker, a fast learner, well organized, good with computers and someone who is interested in a long-term position. We work hard to have an office that is pleasant for all who enter. We plan to thrive in these challenging times.
No Eye Care experience necessary, willing to train the right person!
Schedule:
Four 10 hour shifts, with Saturday availability
Pay
Full Time
$16 - $20 + bonuses
Hourly
Benefits
- Paid Sick
- Paid Vacation
- Paid Holiday
- Health Insurance
- Vision Insurance
- 401(k)
- 401(k) matching
- Retirement plan
- Employee discount
- Professional development assistance